Return/Exchange Policy

DUE TO COVID ALL sales are  FINAL SALE

*Due to COVID 19 , We do not do exchanges due to sanitary purposes . Please Respect our policy.
NO REFUNDS OR EXCHANGES.  ALL SALES ARE FINAL !!!!!!

Return Address: 

Who do I contact regarding my order? All order inquiries should be made to: dollyluxxboutique@yahoo.com Please do not DM or leave comments on the Instagram Page in regards of your order.

Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages. 

How soon will I get a response? Email response time is 24-48 hours. (this excludes weekends). 

Received the wrong order or item is defective ? 

In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will gladly refund your return shipping cost in the form of a store credit if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.

How long will it take to receive my order? Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. Please allow a 5 business days processing time added to each order before it is shipped out. Please note we do not ship on weekends.

My package shows Delivered but it is nowhere to be found. What now? Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. You can also file a missing package claim with the USPS. Visit their website for more information.